Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including when you create an account, update your profile, use our services, or communicate with us. This may include your name, email address, phone number, and any business details (such as CRM data) you choose to integrate with SafeDial.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services (including AI orchestration and telecom routing).
• Ensure compliance with relevant regulations (e.g., TCPA, DNC).
• Process transactions and send related information, such as confirmations and invoices.
• Send technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.

3. Data Sharing and Disclosure

We do not share your personal information or your leads' information with third parties except as necessary to provide our services (e.g., routing calls via telecom providers like Twilio or processing AI interactions via partners like Retell AI). All such third parties are bound by strict confidentiality and data protection agreements.

4. Data Security, Storage & Residency

We implement robust, industry-standard security measures to protect your information and the immutable compliance logs we store on your behalf. Data is stored securely and access is restricted using role-based access controls and row-level security.

Data Residency: All primary data storage, processing, and telecom infrastructure are exclusively located within the Americas (primarily the United States).

5. Geographic Scope Limitations

As outlined in our Terms of Service, SafeDial is exclusively available for businesses operating within the Americas. By using our services, you consent to the processing and transfer of information within this region. We do not support operations subject to the General Data Protection Regulation (GDPR) or other regulatory frameworks outside the Americas at this time.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@safedial.ai.